Payment / Dispatch

A. SHIPPING INFORMATION

All orders are shipped via DHL to the countries listed below. The respective shipment costs incurred can be found in the description of each region.

If you are not located within our delivery zone, please contact our customer service at info@fengtecex.de and state the item including the quantity and the delivery address of your country with the corresponding postcode.

I. Shipping within Germany:

For shipping within Germany, we charge a flat rate of net 5.99 euros per order. Free shipping on all orders above 49.95 euros net.

II. Shipping within the European Union:

We ship to the following countries:

	Austria		Belgium		Bulgaria		Czech Republic
	Denmark		Estonia		Finland		France
	Greece		Hungary		Ireland		Italy
	Lithuania		Litva		Luxembourg		Netherland
	Poland		Portugal		Romania		Slovakia
	Slovenia		Spain		Sweden		Malta

For shipping within the European Union, we charge a flat rate of net 15.99 euros per order. Free shipping on all orders above 199.95 euros net.

III. Shipping to countries outside the European Union:

	Switzerland		Norway		Liechtenstein		United Kingdom

For shipping to non-EU countries, we charge a flat rate of net 26.99 euros per order. Free shipping on all orders above 299.95 euros net.

Please note the specific information for shipment to non-EU countries:

Shipments to countries outside the European Union may incur further costs in certain cases, which must be borne by you and not by us. Examples of such are costs for money transfers by credit institutes (e.g., bank transfer fees, exchange rate fees) or import duties and/or taxes (e.g., customs duties). More information can be found, for example, at http://ec.europa.eu/taxation_customs/customs/customs_duties/index_de. and for import turnover tax at http://auskunft.ezt-online.de/ezto/Welcome.do; for specific information regarding Switzerland, see http://xtares.admin.ch/tares/login/loginFormFiller.do.

B. PAYMENT OPTIONS

I. Domestic shipments:

For deliveries within Germany, the following payment options are available:

1. Bank transfer (payment in advance)
2. Payment via invoice*

II. International shipments:

For deliveries outside of Germany, the following payment options are available:

1. Bank transfer (payment in advance)
2. Payment via invoice*

III. Detailed information for the different payment options

1. Payment in advance

Please transfer the invoice amount with an indication of the purpose to our bank account. We will provide you with our bank information and the purpose of the transfer separately by e-mail during the ordering process.

2. Payment by invoice*

After receipt of the invoice, please transfer the amount payable to our bank account within the payment period stated on the invoice.

* For insurance reasons, the requirements for payment by invoice will be checked by us before confirming the order. Government institutions and educational institutions can use the payment by invoice option directly.